Automated callback – in Aircall, you will simply have a note waiting for you, without the option to dial the caller automatically.For example, there’s an option to route calls during holidays, as well as various redirections to the external phone numbers available. Better settings for call flows – CloudTalk’s Call Flow Designer is more complex then Aircall’s.A few more differences that make CloudTalk Plus, every time you add a new user to Intercom, you have to upload them manually to Aircall as well. This basically means then when setting up the integration with Intercom, you need to download all users from Intercom and add them to Aircall manually. When taking a closer look at both CloudTalk and Aircall, you can also notice a big difference in Intercom integration. For example, Aircall doesn’t have automated synchronization of the contacts. Here’s how it compares to Aircall:Īnd that’s not everything. There’s also a variety of integrations available to help you keep all important details on your customers and your business in one place. It offers a reliable service and quite interesting features to take advantage of. JustCall happens to be an easy-to-setup VoIP provider for businesses, especially call centers and customer support teams. The mobile app could be improved, the real-time dashboard is also less powerful when compared to Aircall’s Relatively low ratings, the quality of calls & mobile app are not the best Starting from $25 per month billed annuallyĪ distributed network in different locationsĬost-effective - especially in terms of available features and integrationsĮxcellent price-quality ratio, skilled customer support agents, sentiment analyticsĪnnual billing, the quality of support, a minimum number of users (3) per account Ranging from $25 to $50 per user PayPerMinute callingįrom $19.99 (if paid annually) to $49.99 per month per user Starting from $30 monthly per user minimum of 3 users What’s Aircall all about?Īircall is one of the most popular call center systems worldwide – but is it the best choice for your business? Consider the following: Here’s our top 3 to make the choice even more straightforward. Once you’re at it, you might also want to use platforms like G2 and Capterra to check user reviews & ratings.īased on all this information, you can see how Aircall stacks up to the competition and find the best Aircall alternative for your needs. That’s precisely why it’s crucial to compare the existing solutions to one another – based on their features, pricing, ease of deployment & use, as well as reliability. There are a few popular call center tools like Aircall that stand out from the crowd, but they’re not meant for everyone. This doesn’t make the actual choice easier, though. With the global cloud-based contact center market expected to grow to 20.93 billion USD by 2022, it should come as no surprise that there’s already a variety of call center software providers to choose from. To make it easier for you: here are the 3 best Aircall alternatives to consider. Looking for the best Aircall alternative? No matter if you want to switch from Aircall or start a brand new call center, it might be difficult to choose the right software for your needs. Small Businesses – The Cloud Phone System for Small (But Ambitious) Businesses.
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